Delivery & Returns
On this page, you'll find everything you need to know about delivery and returns.
At Joy Jewellery, our goal is to provide the best possible shipping experience, no matter where you are in the world. We deliver to customers across the globe every day and are committed to offering service of the highest standard.
If you're not completely satisfied with your purchase, we're here to help.
UK delivery
Standard delivery £3.99
Items take 3-5 working days for delivery. Please allow 1-3 working days for processing your order, this depends on the item you have ordered. A tracking number will be provided with all purchases.
Free shipping will automatically be added when you spend £150 or more.
Express next day delivery £20
Items take 1-2 working days to ship. Please allow 1-2 working days for processing your order. If you order with express delivery on Friday, please expect your parcel to be processed on the following business working days.
Deliveries are not made on bank holidays.
- Parcels are not dispatched on the weekend (Saturday and Sunday).
- All standard delivery parcels will come with a tracking number.
- When placing your order please ensure that the billing and shipping address details are correct, as we are unable to redirect.
- We are unable to send to PO BOX addresses.
- Please do get in touch if you need something urgently and would like to request a speedier delivery service and we'll do our best to help.
- Delivery times are estimates and start from the date of dispatch. Please note that in some areas of the United Kingdom there is a limited range of delivery services available. We will endeavour to send your order out.
Returns policy
We want you to feel comfortable and confident when shopping at Joy Jewellery, that’s why we offer an easy 30-day return policy. If for any reason you're not satisfied with your purchase, you may return or exchange the unused item in its original condition as long as you contact us within 30 days from the delivery date.
All refunds of undamaged and unworn products that have been correctly returned, will be credited to the customer via the original method of purchase.
Unfortunately some items are non returnable. We're unable to accept returns for any pierced jewellery due to hygiene reasons.
Bespoke jewellery such as custom rings, names and special engraving cannot be refunded or exchanged as these are made to order and cannot be resold due to customization.
We will assess all returns as soon as we have received it. Refund will be processed within 3-5 working days once we get the return package. Once we have processed your refund, you will receive an email notification. Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer.
For any questions please feel free to contact us.
Faulty product
In the rare event that goods are delivered faulty or damaged please contact Joy Jewellery as soon as possible at joyjewelleryforever@gmail.com so we can arrange a replacement.
Joy Jewellery will resend a new product under the following circumstances.
1. Customer received the wrong item.
2. The item is broken, defective, or has an incorrect engraving. (For broken or defective items, customers must contact Joy Jewellery customer service within 48 hours of receiving their order.)
Faulty items will only be accepted for return if the goods have been delivered to the customer damaged, or if a manufacturing fault occurs within 30 days after delivery. All items that are returned as faulty will be assessed by Joy Jewellery, and any item displaying damage that is deemed to be a direct result of fair wear or accidental damage will not be accepted as faulty.
Warranty policy
Every Joy Jewellery piece is covered by 30 days warranty. We will replace any piece that has suffered a break or tarnish due to manufacturing defects if you send it back to us in under 30 days of purchase.
Faulty items will only be accepted for return if the goods have been delivered to the customer damaged, or if a manufacturing fault occurs within 30 days after delivery. All items that are returned as faulty will be assessed by Joy Jewellery, and any item displaying damage that is deemed to be a direct result of fair wear or accidental damage will not be accepted as faulty.
Items must be returned within 30 days from the day you receive your items in its original packaging.
To keep your jewellery looking its best, please follow our product care guidelines.