Shipping policy

Shipping Policy
At Joy Jewellery, we’re committed to delivering your jewellery safely and efficiently. Please review our shipping policy below for details on processing times and delivery options.

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Processing Time
All orders are processed within 1–3 business days. Please note that orders are not shipped or delivered on weekends or public holidays. During peak periods, processing times may be slightly longer.

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Domestic Shipping (UK)

Standard Delivery: £3.99 Estimated delivery: 3–5 business days
Express Delivery: £20 Estimated delivery: 1–2 business days
Free shipping on orders over £150

All UK orders are shipped via Royal Mail with tracking provided.

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Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number. Please allow up to 24 hours for tracking updates.

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Shipping Issues
If your order hasn’t arrived within the estimated timeframe, please contact our customer service team at joyjewelleryforever@gmail.com and we’ll be happy to assist you.